918apk Privacy Policy – How We Protect Malaysian Members' Personal Data

918apk is an online gaming and sports betting platform operating under a licensed entity, committed to protecting the privacy of every member who uses our services. This Privacy Policy explains in detail how we collect, process, store, and protect your personal data.

This document applies to all 918apk platform users, including website visitors, registered members, and former members whose data is still retained in our systems in accordance with legal or operational requirements. It covers all your interactions with our platform — whether through the website, mobile app, live chat, email, or any other communication channel we operate.

By registering an account or continuing to use the 918apk platform, you confirm that you have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this policy, you are encouraged to stop using our platform and contact our support team for further guidance.

918apk collects various types of personal data depending on how you interact with our platform. All data is collected on the basis of legitimate necessity and does not exceed what is required for the stated purposes.

We may also collect data you share voluntarily, such as feedback, reviews, or additional information provided during the identity verification process. All data collection is transparent and you will be informed of the purpose at the time the data is required.

The personal data we collect is used exclusively for the following purposes. We do not use your data beyond the stated scope without obtaining additional consent from you.

• Account management — creates and maintains your member account, processes registration and login, and enables you to access all features of the 918apk platform.
• Transaction processing — manages deposits, withdrawals, bonus payments, and all financial transactions in your account securely and accurately.
• Identity verification (KYC) — meets anti-money laundering (AML) compliance requirements and verifies that you are a qualified and legitimate user.
• Fraud prevention — detects and investigates suspicious activity, unauthorised access attempts, and platform abuse that could compromise the security of other members.
• Customer support — delivers relevant and accurate assistance when you contact our support team via live chat or email.
• Service improvement — analyses usage patterns in aggregate (not individually) to improve platform performance, enhance user experience, and develop new features.
• Marketing communications — sends you promotional information, bonuses, and the latest offers via email or in-platform notifications, subject to your communication preferences.
• Responsible gaming — monitors your wagering patterns to identify signs of problem gambling and provide appropriate support in accordance with responsible gaming policy us.

918apk takes great care when it comes to sharing members' personal data. We only share data under limited circumstances and with parties that have agreed to protect your data to the same strict standards we uphold.

• Payment processors — we share minimal transaction information with payment providers such as FPX, Touch 'n Go, GrabPay, and the relevant banks solely to process your deposits and withdrawals.
• Game software providers — third-party game providers operating on the 918apk platform may receive game session data necessary to run games correctly, without any additional personal information.
• Regulatory authorities — we fully comply with any lawful requests from relevant authorities, including those related to financial crime investigations or money laundering.
• Technical service providers — companies providing hosting, cybersecurity, and analytics services on our behalf are bound by strict data confidentiality agreements.

918apk retains your personal data only for as long as necessary to fulfil the original purpose of collection or as required by applicable laws and regulations. When data is no longer needed, it is securely deleted or anonymised.

• Active account data — retained for as long as your account is active and in use on the 918apk platform.
• Data after account closure — transaction records and identity information are retained for a minimum of 5 years after account closure to meet AML legal requirements and financial reporting obligations.
• Communication logs — live chat transcripts and support emails are retained for 2 years for service quality and dispute resolution purposes.
• Technical log data — access logs and IP addresses are retained for 12 months for security purposes and incident investigation.
• Marketing data — if you unsubscribe from marketing communications, your preference will be updated within 10 business days.

The 918apk platform uses cookies and similar tracking technologies to enhance the user experience, maintain login session security, and analyze how our platform is used.

• Essential cookies — required for core platform functions such as login sessions, security, and language preferences. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies — collects statistical information on how pages are used to help us improve platform performance and speed.
• Functional cookies — saves your preferences such as display settings, game preferences, and session information to deliver a more personalised experience.
• Analytics cookies — used to understand traffic patterns across the platform in aggregate, not at the individual level. This data helps us make evidence-based decisions.

You may manage or delete cookies through your web browser settings at any time. However, disabling essential cookies may affect your ability to log in or use certain features of the 918apk platform properly.

As a 918apk member, you have clear rights regarding your personal data. We fully respect and facilitate the exercise of these rights.

918apk invests seriously in data security infrastructure to ensure your personal information is always protected against both internal and external threats. The following are the key security layers we have implemented:

• Data encryption in transit — TLS 1.3 protocol is used for all communications between your device and 918apk servers, ensuring data cannot be intercepted in transit.
• Data encryption at rest — sensitive data such as financial information and identity documents are encrypted using AES-256 when stored in our database.
• Two-factor authentication (2FA) — an additional security layer available to all member accounts to prevent unauthorised access even if your password is compromised.
• 24/7 security monitoring — our intrusion detection system (IDS) and cybersecurity team monitor platform activity around the clock to identify threats promptly.
• Periodic penetration testing — security audits and penetration testing are conducted periodically by independent security firms to identify and address any system vulnerabilities.
• Internal access controls — only authorised staff with a legitimate business need may access member personal data, with all access logged and monitored.

While we take all reasonable precautions, no security system is 100% perfect. We encourage you to help protect your account by using a strong password, enabling 2FA, and never sharing your login credentials with anyone.

The 918apk platform may contain links to third-party websites or services such as game providers, payment processors, and social media platforms. It is important that you understand the limits of our responsibility regarding these parties.

• 918apk not responsible over the privacy practices or content of third-party websites that you may access through links found on our platform.
• Third-party game providers operating on the 918apk platform have their own privacy policies governing data collection within their gaming environments.
• When you use third-party services such as an eWallet for deposits, you are also subject to that provider's privacy policy. We encourage you to read their privacy policy before using those services.

918apk reserves the right to amend this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or evolving industry standards. We are committed to informing you of any material changes.

• Amendments will be posted on this page with an updated effective date. You are encouraged to review this page periodically.
• For significant changes that materially affect your privacy rights, we will send a notification via email or in-platform notice at least 14 days before the changes take effect.
• Continued use of the 918apk platform after the effective date of any amendment constitutes acceptance of the revised terms.
• If you disagree with any amendments made, you have the right to close your account and request the deletion of your personal data in accordance with the procedures set out.

If you have any questions, concerns, or requests regarding this Privacy Policy or the management of your personal data by 918apk, our team is ready to assist you through the following channels:

• Live Chat — the fastest way to get an immediate response, available 24 hours a day, 7 days a week, directly within the 918apk platform.
• Email — contact us at [email protected] for enquiries that require detailed discussion. We will respond within 1 to 2 business days.

When contacting us regarding a privacy matter, please provide the username or email address registered to your account so we can identify you accurately and process your request more efficiently. For data deletion or access requests, proof of identity may be required before we can proceed.